A person working as a Customer Success Manager in Malaysia will on average earn $26433 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
| Rate Type | Amount (USD) |
|---|---|
| Yearly salary | $26,433.00 |
| Weekly salary | $508.33 |
| Daily salary | $72.42 |
| Hourly salary | $9.05 |
This means customer success manager salary is above average!
Job Industry: software development
Description: A Customer Success Manager (CSM) is responsible for ensuring the success and satisfaction of customers throughout their journey with a company. They work closely with customers, understanding their needs and goals, and providing guidance and support to help them achieve maximum value from the company's products or services. CSMs act as a liaison between customers and internal teams, advocating for customer needs and coordinating efforts to address any issues or concerns. They proactively engage with customers, conducting regular check-ins, providing product training, and offering strategic advice to optimize their experience. CSMs also play a crucial role in customer retention and expansion by identifying upselling or cross-selling opportunities. Overall, CSMs are focused on building strong relationships with customers, driving adoption and usage, and ultimately ensuring their long-term success.
Tagged with: Customer Success, Relationship Management, Customer Satisfaction, Account Management, Customer Support, Upselling/Cross-selling